DALLAS, TX (April 16, 2025) – OWL Services, the premier provider of sales, installation, program management, compliance and service solutions for industrial, commercial fleet, convenience fueling, retail and electric vehicle charging customers, is excited to announce the creation of a customer experience team that will be located within the new state-of-the-art Technical Operations & Training Center in Irving, Texas.
Delivering an exceptional customer experience is at the heart of everything OWL does. While continuing to grow and evolve, OWL is committed to driving a unified, customer-first strategy by creating this focused team.
The customer experience team will support customer service at the highest level and:
- Emphasize proactive engagement for key accounts.
- Drive a unified customer experience framework across all departments to ensure consistent, high-quality interactions.
- Partner with sales and marketing to identify opportunities for cross-selling and premium services.
- Collaborate with marketing to enhance the OWL Services brand, including the development of a customer satisfaction measurement program.
- Align with the technology and operations teams to implement digital tools that will elevate the customer journey at every touchpoint.
Todd Rosen, current Vice President of Strategic Sales, will take expanded leadership responsibilities as Senior Vice President of Customer Experience. He will lead the company-wide effort to further enhance customer satisfaction, retention and loyalty.
“Over the years, I’ve learned that the most valuable thing we can offer our customers is trust—earned through consistency, communication and care,” said Todd Rosen. “At OWL, we don’t just deliver services—we build lasting relationships. This new initiative isn’t just a strategic move; it reflects who we are. I’m honored to lead this effort alongside our exceptional team, creating a customer experience that’s not only seamless and responsive but genuinely human.”
About OWL Services:
Based in Irving, Texas, with over forty offices and 1,750 field service professionals, OWL Services is the premier provider of sales, installation, program management, compliance and service solutions for industrial, commercial fleet and electric vehicle charging and fueling companies across North America. Learn more at owlservices.com.
Media Contact:
Jodi Solomon
EVP, Marketing and Communications
OWL Services
Email: jodi.solomon@owlservices.com
Phone: +1 (515) 321-0197
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